Terms & Conditions for using our Support Ticket system

To submit a request to VIOSO GmbH Product Support, you must read and accept the policies below.

VIOSO Data Privacy Policy for Product Support Requests

By submitting a request to VIOSO GmbH Product Support, you acknowledge and agree to the following data privacy terms:

1. Collection of Personal Data
   VIOSO GmbH collects and processes personal data that you voluntarily provide when submitting a support request. This may include, but is not limited to:
   • Name, company, and contact details
   • Email address and phone number
   • Technical information (e.g., system configurations, log files, screenshots, license information)
   • Any additional information you include in your request
2. Purpose of Processing
   Your data is processed exclusively for the purpose of:
   • Handling and responding to your product support request
   • Troubleshooting, diagnostics, and issue resolution
   • Improving VIOSO products and support services
   • Fulfilling contractual or legal obligations
3. Data Sharing
   Your data may be shared internally within VIOSO GmbH and, where necessary, with trusted partners or service providers involved in support delivery. Data will not be sold or disclosed to unauthorized third parties.
4. Data Storage and Retention
   Personal data is stored only for as long as necessary to fulfill the support purpose or as required by applicable laws and regulations.
5. Data Security
   VIOSO GmbH applies appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
6. Your Rights
   You have the right to request access to, correction of, or deletion of your personal data, as well as to restrict or object to processing, in accordance with applicable data protection laws (including GDPR).

By submitting a support request, you confirm that you have read, understood, and accepted this Data Privacy Policy.

VIOSO Acceptable Use Policy for Product Support Requests

By submitting a request to VIOSO GmbH Product Support, you agree to use the support service responsibly and in accordance with the following terms:

1. Permitted Use
   The Product Support service may only be used for legitimate inquiries related to:
   • VIOSO products and licensed software
   • Installation, configuration, and operation issues
   • Bug reports, feature-related questions, and technical assistance
2. Prohibited Content and Behavior
   You agree not to submit content that:
   • Is unlawful, abusive, defamatory, threatening, or discriminatory
   • Contains malware, malicious code, or attempts to compromise systems
   • Infringes intellectual property rights or confidentiality obligations
   • Includes false, misleading, or intentionally incomplete information
   • Attempts to bypass licensing, security mechanisms, or usage restrictions
3. System Access and Data Responsibility
   
   • You are responsible for ensuring that any data you submit is lawful and that you have the right to share it with VIOSO.
   • Do not submit sensitive personal data or confidential third-party information unless explicitly required for support and legally permitted.
4. Fair Use and Service Integrity
   VIOSO reserves the right to limit, suspend, or refuse support requests that:
   • Are abusive, repetitive, or unreasonable in volume
   • Misuse the support channel for non-support purposes
   • Violate this Acceptable Use Policy
5. Consequences of Violation
   Violations of this policy may result in denial of support, termination of support services, or further legal action where applicable.

By submitting a support request, you confirm that you have read, understood, and accepted this Acceptable Use Policy.